This Privacy Policy explains how Raindex, Inc. ("Raindex," "we," "us," or "our") collects, uses, discloses, and safeguards information when you access or use the Raindex platform, including the web application, APIs, and related services (the "Service").
Table of Contents
Data Collection
We collect information that you provide directly to us and information generated through your use of the Service. The categories of data we collect depend on how the Service is used and may include account information, authentication data, uploaded contracts and rate information, usage telemetry, and system-generated outputs.
Authentication Data
We collect authentication-related information such as email addresses, user identifiers, role assignments, and login metadata. Authentication credentials are managed through secure authentication providers. We use authentication data solely to manage access, enforce permissions, and secure the Service.
Contract Data
The Service allows you to upload contracts, rate sheets, shipment attributes, and related operational data ("Contract Data"). Contract Data is processed to generate analyses, rankings, and decision-support outputs. Raindex does not execute shipments or act on Contract Data outside of providing the Service.
Usage Telemetry
We collect limited usage telemetry such as feature interactions, query execution patterns, and performance metrics. Usage telemetry is used to operate, maintain, and improve the Service, monitor system performance, and ensure reliability.
AI Processing Disclosures
The Service may use automated and algorithmic techniques, including statistical models and machine-assisted processing, to analyze data you provide and generate outputs. Raindex does not use Customer Data to train general-purpose AI models for unrelated third parties. Any AI-assisted processing is performed to deliver the Service and improve its functionality.
Data Sharing and Third Parties
We may share data with trusted service providers and subprocessors that assist in operating the Service, such as cloud hosting, authentication, and analytics providers. Data may also be disclosed if required by law, regulation, or legal process. We do not sell personal data.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete certain information. Requests to exercise these rights may be submitted using the contact information below. We may need to verify your identity before fulfilling requests.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, or misuse. No system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type and contractual requirements.
Contact
For privacy-related questions or to exercise your rights, please contact us at privacy@raindex.ai